1. 7-Day Refund & Replacement Policy

We offer a 7-day refund or replacement policy starting from the date of product delivery.

Once the returned product is received and verified, replacement products will be shipped within 7 working days.

2. Eligibility for Refund or Replacement

• The issue must be reported within 7 days of delivery.
• A clear unboxing video is mandatory for all refund or replacement requests.
• The video must clearly show the sealed package, opening process, and product condition.
• Requests without valid video proof may not be eligible for refund or replacement.

3. How to Request a Refund or Replacement

• Contact the Rioax support team within 7 days of receiving your order.
• Provide your order details along with the unboxing video.
• After successful verification, we will process your refund or arrange a replacement.

4. Refund Processing Timeline

• Refund requests are reviewed within 3 working days after successful verification.
• Approved refunds are credited within 7 working days.
• Refunds for prepaid orders are credited back to the original payment method.
• For Cash on Delivery (COD) orders, valid bank account details must be provided.

5. Important Conditions

• Products must be returned in the same condition as received.
• Shipping charges are non-refundable unless the product is damaged or defective.
• Rioax.com reserves the right to reject refund or replacement requests that do not meet the required conditions.

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