Terms & Conditions
Welcome to Rioax.com. By accessing or using our website and services, you agree to comply with the following Terms & Conditions. Please read them carefully before making any purchase.
1. Products
All products listed on Rioax.com are subject to availability. We reserve the right to update product specifications, pricing, and availability without prior notice.
2. Orders & Payments
- Orders are processed only after successful payment confirmation.
- We accept payments through the methods available at checkout.
- Rioax.com reserves the right to cancel suspicious or fraudulent orders.
3. Refund & Replacement Policy
- We provide a 7-day refund or replacement policy from the date of delivery.
- An unboxing video clearly showing the product and packaging condition is mandatory for refund or replacement requests.
- Products reported damaged or missing without valid video proof are not eligible for refund or replacement.
- For replacement requests, products must be returned in the same condition as received.
Refund or replacement requests without proper unboxing proof may be rejected for security and fraud prevention purposes.
4. Delivery
Delivery timelines may vary depending on location, courier service, and operational conditions.
We may collect your mobile number for delivery coordination and customer communication purposes only.
5. Account Security
You are responsible for maintaining the confidentiality of your account login details and password.
Rioax.com is not responsible for unauthorized access resulting from negligence or sharing of login credentials.
6. Intellectual Property
All website content including logos, product images, graphics, text, and branding elements are protected under intellectual property laws.
7. Limitation of Liability
Rioax.com shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
8. Changes to Terms
Rioax.com reserves the right to modify or update these Terms & Conditions at any time without prior notice.
Continued use of the website after updates constitutes acceptance of the revised terms.
9. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws and jurisdiction of India.
10. Contact Us
If you have any questions regarding these Terms & Conditions, please contact the Rioax support team through our official Contact Us page.